Returns & right of withdrawal

14-day right of withdrawal (EU customers)

If you're a consumer, you can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Tell us with a clear statement (for example by email to hello@herbadaily.com) or use the model form below. Sending your statement before the deadline is enough.

Exception: the right of withdrawal does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed after delivery. This covers food and food supplements once the factory seal (foil, inner seal) has been removed.

30-day money-back guarantee (voluntary, worldwide)

On top of your legal rights, we refund unopened, undamaged products returned within 30 days of delivery – wherever you live.

How to return

1. Email us with your order number.
2. Send the product back within 14 days of telling us, to: [registered address]
3. You pay the direct cost of returning the goods, unless the product is faulty or we sent the wrong item.

See our refund policy for how and when you get your money back.

Model withdrawal form

To: [company name], [registered address], hello@herbadaily.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ……
Ordered on / received on: …… · Order number: ……
Name of consumer: …… · Address: ……
Signature (only if this form is notified on paper) · Date: ……

Faulty products

If a product is faulty or damaged, your statutory warranty rights apply. Send us a photo and we'll replace or refund it free of charge.